Refund policy
Your satisfaction is our priority. If something isn't quite right, we've made our return and refund process simple, clear, and fair.
1. Order Cancellations
We can only process cancellation requests for orders that have not yet entered the shipping process.
Once an order has been dispatched, it can no longer be canceled and must follow our standard return process.
2. 30-Day Satisfaction Guarantee
We offer a 30-day return and exchange window, beginning on the date your order is marked as delivered.
If you're not satisfied with your purchase, you may request an eligible refund or exchange within this period.
3. How to Request a Refund
To begin a return, please contact our customer support team directly.
Email thienbinh1973lg@gmail.com and include:
- Your order number
- The reason for your refund or return request
- Photo or video evidence, only if the item is defective, damaged, or incorrect
Our team will review your request and provide the appropriate return instructions and, where applicable, an authorized return shipping label.
Once your returned item is received and inspected, we will process your eligible refund.
4. Return Shipping Costs
We cover return shipping costs when the product is confirmed to be:
- Defective
- Damaged upon arrival
- Incorrect compared with the item ordered
For change-of-mind returns, customers are responsible for return shipping costs.
The return shipping cost will either be:
- The actual carrier shipping cost, or
- A flat $15 return shipping fee
Where applicable, this amount may be deducted from the final refund.
5. Refund Eligibility
To qualify for a refund, the returned product must:
- Be returned within the applicable return period
- Be in good condition with no damage beyond reasonable testing or normal light use
- Include all original components and packaging
Light use is acceptable. We simply ask that the product be returned in a condition suitable for inspection and, where appropriate, restocking.
6. Late Return & Restocking Fees
Your return request must be initiated within the 30-day return window, beginning from the date your order is marked as delivered.
Once a return has been approved, the following restocking fees may apply depending on how long after the approved return deadline the package is dispatched using the authorized return instructions:
- Days 0–5: No restocking fee
- Days 6–10: $25 restocking fee
- Days 11–20: $50 restocking fee
- Days 21–28: $100 restocking fee
- After Day 28: No refund will be issued
We recommend returning approved items promptly to avoid additional fees.
7. Non-Refundable Items
Refunds may not be issued for:
- Items missing required components or packaging
- Products damaged beyond reasonable testing or normal use
- Final-sale or customized products
- Returns sent without prior approval from our support team
- Returns sent to an unauthorized address
- Returns dispatched more than 28 days after the approved return deadline
8. Contact Us
Questions about returns or refunds? Email thienbinh1973lg@gmail.com.